Terms & Conditions
The Company – “That’s Nacho Burrito Limited”, trading as That’s Nacho Burrito, a Private Limited Company registered in England under number 12397352 whose registered address is Brunel House Bindon Road, Taunton, TA2 6BJ.
The Client – The person(s) entering into the booking agreement or a third party acting on their behalf.
The Booking Agreement – Document provided to the client either in the form of a booking form with services itemised, or a written quotation or invoice.
The Event - The services provided on the date specified in the booking agreement for the client by the company.
We/ Us/ Our - Refers to The Company as named above
1.1 The Company will provide the services specified on the booking agreement provided to the client.
1.2 The Company shall provide the catering services in accordance with food catering industry standards for hygiene and general cleanliness concerning the preparation or cooking of food; and the handling and service of food, beverages, utensils and tableware; and in compliance with statutory and regulatory requirements affecting the preparation, cooking, handling and service of food.
1.3 The Company will set up & remove equipment within the timescales specified on the booking agreement. It is the client’s responsibility to ensure access to the venue and setup area is available during these times.
1.4 It is the client’s responsibility to ensure the venue booked has adequate space available to set-up and load in equipment safely. The Company must be made aware of any difficulties such as sets of stairs or long walkways to carry equipment along. Failure to inform The Company of difficulties may mean we are physically unable to load equipment into your venue, without additional staff. In this instance, no refund will be made.
1.5 In the event of structural, physical or technical deficiencies in a venue or its electrical supply spoiling the operation of the equipment, the company will not be held responsible and no refund will be given.
1.6 The Client will provide access to a reliable, safe and a properly earthed single phase 240 Volt mains electricity supply with the adequate power required for the job that is booked – if unsure please inquire for the kW usage on your event. All electrics should use a suitably rated and protected supply circuit that complies with the current I.E.E. wiring regulations. Should the electrical supply be deemed to be unsafe by the company the responsibility and costs of fault rectification lies solely with the Client. For larger scale events, additional power may be required, which will be specified on the booking agreement. If no electricity or running water is available at the venue, this will be made clear at the time of booking to The Company by The Client.
1.7 The Client will provide adequate supervision of all guests and/or customers at the venue and will be liable for any theft or damage to the company equipment caused by said guests or customers. The company reserves the right to terminate their services at any point should we feel that our personal safety or equipment is at risk.
Booking & Payment
2.1 To confirm a booking, confirmation is required in writing from the client and this written confirmation is deemed as accepting these terms and conditions. Private customers are required to pay a 20% booking fee at the time of booking to secure their date.
2.2 Private customers are required to pay the remaining balance no later than 30 days prior to the date the service is to be provided. If payment is not made, then at the discretion of The Company, our services may be withdrawn and cancellation charges will apply.
2.3 Payments can be made by BACS transfer only to account details on invoice. Please contact us if these are not clear or if you have issues with this payment method.
2.4 All invoices include VAT at the current UK rate, unless otherwise stated.
2.5 Quotes made by The Company, and the corresponding invoice provided should the quote be accepted and booking made, will be based on approximate guest numbers provided by The Client, and should be accurate to the best of their knowledge in order to provide an accurate quote by The Company. Guest numbers and therefore final price of the service should be sent to The Company by The Client no later than 30 days before the service is due to be provided, along with the final balance payment. Failure to do so may result in inaccurate quantities of food being budgeted for and provided at the event, and The Company shall not incur any liability providing they can show they provided enough food for the number of guests they were given.
2.6 For private customers, quotes are provided based on a per person basis, and The Company will budget and provide a reasonable excess of food based on their judgement for this number of people to have one meal each. If the client deems their customers to need a considerable amount more, e.g. 1.5 or 2 meals per person then the client should make this known to the company, and an appropriate quote will be created so that the company can produce enough food within their budget.
2.7 The service of the company is intended for paying guests only, and The Company will not be liable for any staff, band members or non-paying guests who take advantage of the service provided and therefore jeopardise the quantity remaining as this should be controlled by the client to ensure only paying guests have access to the service provided.
2.8 All allergens are available upon request. We are required to be notified at time of booking of any allergens or dietary requirements, or no later than 30 days prior to the service being provided so we can plan alternative food. When on location allergen records and packaging may not be available as well as alternative food options.
Cancellation & Force Majeure
3.1 In the event of the Client wishing to cancel a booking, the 20% deposit is non-refundable. Cancellation charges will be made as follows:
Notice given more than 31 days prior to event – Any balance paid will be refunded but 20% deposit is non-refundable.
Notice given less than 30 days prior to event – 100% of remaining balance due for private customers to pay invoice in full (20% booking fee plus 80% remaining balance).
3.2 Any cancelled services or part of services of a total invoice will lose a 20% booking fee for this item and cancellations will be charged for this item at the same percentages as Term 1.11 if cancelled at the timescales.
3.3 In the event of the company failing to provide the services agreed, the company shall be liable to compensate the Client up to an amount not exceeding the invoice total.
3.4 Whilst the company will use its best endeavours to attend at the function and provide a satisfactory service, should the company be prevented from doing so for any reason outside its control (including but not limited to mechanical breakdown, equipment failure, sickness, adverse weather conditions, civil unrest, fire, flood, strike or war) the company shall not incur any liability for its non-fulfilment provided the Client is informed at the earliest opportunity. The Client is advised to take out event insurance to cover this.
3.5 If in the unlikely event you feel that our service was not to the standard you were expecting complaints need to be made in writing via email within 14 days of your event date.
Law and jurisdiction
4.1 This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales.